The Public Service Agreement (PSA) is a framework agreement between the government and public service providers. Its purpose is to set out the priorities and targets for the delivery of public services. The latest agreement, the Public Service Agreement WA 2019, was published on 14 June 2019.
The PSA WA 2019 covers a range of areas, including health, education, transport, justice, and community safety. Its main objectives are to improve the quality of public services, increase efficiency and effectiveness, and ensure value for money.
One of the key aspects of the PSA WA 2019 is its focus on collaboration and partnership working. It recognises that delivering high-quality public services requires the involvement of a range of stakeholders, including service users, local communities, and the third sector.
Under the PSA WA 2019, the government has committed to a number of targets and outcomes. These include:
– Improving educational attainment and reducing the attainment gap between disadvantaged and non-disadvantaged pupils.
– Increasing the number of affordable homes and reducing homelessness.
– Improving access to mental health services and reducing waiting times.
– Reducing greenhouse gas emissions and increasing the use of renewable energy.
– Increasing the number of police officers and reducing crime rates.
To achieve these outcomes, the government plans to invest in key areas such as education, health, housing, and infrastructure. It has also committed to improving the use of digital technology in public services, making them more accessible and efficient.
The PSA WA 2019 is an important document for anyone involved in the delivery of public services in Wales. It provides a clear framework for action and sets out the priorities and targets for the coming years. By working together and focusing on these objectives, we can ensure that public services in Wales continue to improve and deliver for the people they serve.
